We operate a lifetime upgrade policy on all our software products in order to demonstrate our appreciation for our customers' support. However, each time we release a new version of a product, we will slightly increase the new purchase price of that product. This is designed to encourage potential customers to invest in our software early to ensure ongoing development and commitment. We welcome our customers' feedback on our products and are always open to new feature suggestions.

By default we ship all our products unsupported (other than bug reports) for those customers that are comfortable in managing without it and do not wish to subsidise those that do. Support options (which can be purchased at any time with no penalty) are available as separately priced items.